{"id":118,"date":"2022-08-26T13:50:08","date_gmt":"2022-08-26T11:50:08","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/strasbourg\/frais\/"},"modified":"2024-04-12T11:23:13","modified_gmt":"2024-04-12T09:23:13","slug":"frais","status":"publish","type":"page","link":"https:\/\/vls.velhop.strasbourg.eu\/fr\/frais\/","title":{"rendered":"Frais de service"},"content":{"rendered":"

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Informations relatives aux frais de service<\/h2>\n

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Cher\/ch\u00e8re utilisateur\/trice,<\/strong><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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Vous avez retourn\u00e9 le v\u00e9lo de mani\u00e8re non conforme au r\u00e8gles du syst\u00e8me. Les v\u00e9los V\u00e9lhop ne peuvent \u00eatre rendus qu’\u00e0 la station \u00e0 laquelle ils ont \u00e9t\u00e9 lou\u00e9s. En cas de restitution incorrecte de v\u00e9los, une p\u00e9nalit\u00e9 de 25 \u20ac par location est appliqu\u00e9e.<\/p>\n

Il est encore possible d\u2019\u00e9viter la p\u00e9nalit\u00e9 :
\nRetournez au v\u00e9lo et proc\u00e9dez \u00e0 nouveau \u00e0 la location. Merci de ne pas le faire \u00e0 distance, car le cadenas s’ouvre automatiquement. La nouvelle location sera fusionn\u00e9e avec la pr\u00e9c\u00e9dente et la p\u00e9nalit\u00e9 ne vous sera pas factur\u00e9e si vous retournez le v\u00e9lo \u00e0 la station d\u2019origine.<\/p>\n

Vous pouvez consulter les frais encourus dans l’historique des locations dans votre application ou dans votre compte client via le site web.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Quelles sont les conditions de restitution sur le syst\u00e8me V\u00e9lhop VLS ?
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Dans les stations :<\/strong><\/h5>\n

Les v\u00e9los doivent \u00eatre rendus \u00e0 la station \u00e0 laquelle ils ont \u00e9t\u00e9 lou\u00e9s au d\u00e9part (station d\u2019origine).<\/strong><\/p>\n

Si en arrivant \u00e0 la station ou vous avez lou\u00e9 le v\u00e9lo il n’y a aucun emplacement de libre, merci de le garer \u00e0 c\u00f4t\u00e9 des autres v\u00e9los<\/strong> – en dehors des bornes – et fermer le cadenas pour terminer la location. Le v\u00e9lo sera g\u00e9olocalis\u00e9 normalement \u00e0 la bonne station.<\/p>\n

En dehors des stations :<\/h5>\n

Les v\u00e9los ne peuvent pas \u00eatre rendus en dehors de la station d\u2019origine. Il n’y a pas de zone faisant exception ! Une p\u00e9nalit\u00e9 d’au moins 25 \u20ac est automatiquement factur\u00e9e en cas de restitution non conforme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Que faire en cas d\u2019erreurs de facturation ? <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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En raison de l\u00e9g\u00e8res divergences GPS, il peut arriver que l\u2019on vous facture des frais pour restitution incorrecte alors que vous avez restitu\u00e9 le v\u00e9lo correctement. Ne vous faites pas de soucis. Veuillez contacter notre ligne d\u2019assistance au +33 (0)3 67 70 70 70<\/a> ou envoyer un message par l\u2019appli avec votre num\u00e9ro de portable enregistr\u00e9, le num\u00e9ro du v\u00e9lo et une br\u00e8ve description des faits. Nous rectifierons la location.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Informations relatives aux frais de service [\/vc_column_text][vc_column_text] Cher\/ch\u00e8re utilisateur\/trice, Vous avez retourn\u00e9 le v\u00e9lo de mani\u00e8re non conforme au r\u00e8gles du syst\u00e8me. Les v\u00e9los V\u00e9lhop ne peuvent \u00eatre rendus qu’\u00e0 la station \u00e0 laquelle ils ont \u00e9t\u00e9 lou\u00e9s. En cas de restitution incorrecte de v\u00e9los, une p\u00e9nalit\u00e9 de 25 \u20ac par location est appliqu\u00e9e. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-bubble.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-118","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrais de service - Strasbourg<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vls.velhop.strasbourg.eu\/fr\/frais\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frais de service - Strasbourg\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] Informations relatives aux frais de service [\/vc_column_text][vc_column_text] Cher\/ch\u00e8re utilisateur\/trice, Vous avez retourn\u00e9 le v\u00e9lo de mani\u00e8re non conforme au r\u00e8gles du syst\u00e8me. Les v\u00e9los V\u00e9lhop ne peuvent \u00eatre rendus qu’\u00e0 la station \u00e0 laquelle ils ont \u00e9t\u00e9 lou\u00e9s. En cas de restitution incorrecte de v\u00e9los, une p\u00e9nalit\u00e9 de 25 \u20ac par location est appliqu\u00e9e. 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Les v\u00e9los V\u00e9lhop ne peuvent \u00eatre rendus qu’\u00e0 la station \u00e0 laquelle ils ont \u00e9t\u00e9 lou\u00e9s. En cas de restitution incorrecte de v\u00e9los, une p\u00e9nalit\u00e9 de 25 \u20ac par location est appliqu\u00e9e. 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