{"id":138,"date":"2022-11-15T07:57:06","date_gmt":"2022-11-15T06:57:06","guid":{"rendered":"https:\/\/nextbike-live.pluspol-networks.de\/strasbourg\/revocation\/"},"modified":"2026-05-27T17:41:56","modified_gmt":"2026-05-27T15:41:56","slug":"resiliation","status":"publish","type":"page","link":"https:\/\/vls.velhop.strasbourg.eu\/fr\/resiliation\/","title":{"rendered":"R\u00e9siliation"},"content":{"rendered":"

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Supprimer votre compte<\/h1>\n

Vous pouvez facilement supprimer votre compte depuis votre espace client sur le site web ou l’application. Pour ce faire, connectez-vous et cliquez sur \u00ab Supprimer le compte<\/strong> \u00bb dans les param\u00e8tres.<\/span><\/p>\n

Pour exercer vos droits ou pour toutes questions relatives aux donn\u00e9es personnelles et \u00e0 leur protection, vous devrez justifier de votre identit\u00e9 et nous envoyer votre demande par mail : dpo@strasbourg-mobilites.eu<\/a>.<\/span><\/p>\n

Conform\u00e9ment \u00e0 nos obligations l\u00e9gales et r\u00e9glementaires, nous vous pr\u00e9cisons que certaines informations doivent \u00eatre conserv\u00e9es pour une dur\u00e9e d\u00e9termin\u00e9e. Les donn\u00e9es relatives au contrat de location ou aux abonnements sont conserv\u00e9es tout le long de la dur\u00e9e de la location puis archiv\u00e9es 5 ans apr\u00e8s la fin de la relation contractuelle. Les factures sont conserv\u00e9es 10 ans \u00e0 compter de la cl\u00f4ture de l\u2019exercice correspondant (L.123-22 du code du commerce).<\/span><\/p>\n

En cas de solde restant sur votre compte, une demande de remboursement peut-\u00eatre envoy\u00e9 par mail \u00e0 contact@velhop.strasbourg.eu<\/a>.<\/span><\/p>\n

Information sur le droit de r\u00e9tractation<\/strong><\/h1>\n

Cette information sur le droit de r\u00e9tractation s\u2019applique aux abonnements, et non au tarif de base. Une fois la commande valid\u00e9e, celle-ci est d\u00e9finitive et ne peut donc plus \u00eatre modifi\u00e9e.
\nLe Client dispose d\u2019un d\u00e9lai l\u00e9gal de r\u00e9tractation de 14 jours calendaires \u00e0 compter de sa souscription.<\/p>\n

\u00c0 cette fin, le formulaire type de r\u00e9tractation est disponible sur le site internet https:\/\/velhop.strasbourg.eu<\/a><\/p>\n

S\u2019il souhaite exercer son droit de r\u00e9tractation, le Client adresse le formulaire de r\u00e9tractation ou toute autre d\u00e9claration d\u00e9nu\u00e9e d\u2019ambigu\u00eft\u00e9 exprimant sa volont\u00e9 de se r\u00e9tracter, par courrier \u00e9lectronique \u00e0 l\u2019adresse suivante contact@velhop.strasbourg.eu<\/a> ou par courrier recommand\u00e9 avec accus\u00e9 de r\u00e9ception \u00e0 Strasbourg Mobilit\u00e9s V\u00e9lo \u2013 55 rue du March\u00e9 Gare \u2013 67200 Strasbourg, dans le d\u00e9lai susmentionn\u00e9.<\/p>\n

Le Client se verra rembourser le montant de la commande non ex\u00e9cut\u00e9e et ne pourra pr\u00e9tendre \u00e0 aucune indemnisation compl\u00e9mentaire. Si le service lui a \u00e9t\u00e9 fourni avant la fin du d\u00e9lai de r\u00e9tractation, le Client sera rembours\u00e9 au prorata temporis du service fourni.<\/p>\nT\u00e9l\u00e9charge ici un mod\u00e8le de formulaire de r\u00e9tractation.<\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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